“Call attention to people’s mistakes indirectly” [1]
In one of my earlier posts on how to use criticism to build a legitimate home business and create wealth online, I talked about not criticizing, complaining or condemning people. It is my opinion that criticism never amounts to anything worthwhile both to the giver and the receiver
However there will be situations where you must criticize. How do you go about it without arousing resentment, perhaps in the home, at your work place or with the team you have in your Internet home business?
Well here’s how…
Many people start their criticism with sincere praise followed by the word “but” and then ending with a critical statement. When criticism is approached this way, the praise only seems to be a contrived lead-in to a critical inference of failure. Credibility would be strained and you would most probably not get the desired results of changing the person’s attitude.
Here is an example to illustrate this point…
In trying to change an Internet based home business team member’s attitude towards commitment to their marketing efforts, you might say something along the lines of: “Steven, I’m really proud of you with way you have been very consistent with your Web 2.0 marketing so far. But if you had worked harder on Pay Per Click, (PPC), the results would have even been better”.
In this case Steven might have been really encouraged until he heard the word “but”. He might therefore go on to question the sincerity of the original praise.
This could be overcome by changing the word “but” into “and”. The above statements would then read something like: “Steven, I’m really proud of you with the way you have been very consistent with your Web 2.0 marketing so far. And if you continue with your PPC marketing efforts with the same drive and determination, the results would literally blow your mind”.
Now Steven would accept the praise because there is no inference of failure and there is a better chance that he will try to live up to your expectations.
We have basically called his attention to a behavior we wished to change indirectly without arousing any resentment and hard feelings.
So an effective way to correct someone’s mistake is to call attention to the person’s mistakes indirectly.
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[1] Carnegie, Dale (1981). How To Win Friends And Influence People, Simon & Schuster, Inc. New York, NY 10020
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